Cancel booking

In the process of selling goods and services to tourists, sellers will encounter many requests to CANCEL the service for many different reasons, for example: weather, epidemic, other risks.

The TravelMaster system provides a Cancellation tool based on the following scenarios:

1. Generated Cancellation when Booking "No revenue generated"

=> Apply the usual process: Right-click at Booking > Utilities > Cancel

2. Incurred Cancellation when Booking "Receivable"

=> Give the user a choice under Option: Cancellation with Refund, Cancellation without Refund

+ Cancellation with Refund: Required to create a return slip at the time of Cancellation

+ Cancellation without Refund: Only update the cancellation status and no return voucher is generated

**Note: Canceled when booking has been transferred to Operation and confirmed with Supplier

- Tours with canceled Bookings will have an additional Canceled Services tab (displaying information about canceled services).

- For services with "Confirmed" status with Supplier, at the end of each service there will be additional functionality:

  • TGenerate a refund slip (here you can choose either instant payment or prepaid top-up) if the service is canceled with a confirmation of payment to Supplier before.

  • Add a note that canceled with Supplier or not?

Note: When deducting the number of passengers, the system automatically switches to another vehicle for the S.I.C Tour

Update: 12/2022