Refund to Customer
Menu > Report > Refund to Customer
or Menu > Report > All Report > Returns > Refund to Customer
Customer Deduction will occur when customers cancel the tour or some services in the tour, the business will refund the customer according to the tour cancellation policy.
Information fields to keep in mind when dealing with Customer Deductions:
- Enter the booking code with the service being canceled
- Pay for: The system will automatically display the information after you enter the booking code
- Receiver: Enter the payee's name
- Address
- Invoice by: The system will default to the account name that created the coupon
- Reason: Enter the reason the customer canceled the service
- Accounting date, document date
- Reference Service: When clicking
the system will display a list of services included in that booking, divided into 2 types: Tours and a list of out-of-tour services (if any) - Accounting contents: Including content, Debit account, Credit account, quantity, unit price, discount, into money.
- Click
to save the return slip. This button is not a Confirm Payment button - Click
to save and print the return slip. This button is not a Confirm Payment button - Click
to Confirm payment to Customer. The system will connect to the Customer's Debt section to calculate the final result of the debt after deducting the Customer Return.
Note: For a tour that has been operated with a car operation (car is booked), the system will display a list of cars that want to remove seats so you can choose.
Actions:
View Refund slip:
To view Refund slip, click 
to the right of that slip.
Search Refund slip:
You can search by different criteria:
- Tour code, booking code
- Voucher Date
- Customer
Deduction for tours with already operated car services.
The system will deduct the number of reduced passengers and display the actual number of passengers on the vehicle so that the Operator can know the actual number in each vehicle.
Note: Due to some cases, customers reduce the number of tour guests. Work in the deduction area. Add new refund slip as above
Enter the information in the form, then click The system will display a table with information about the vehicle that needs to reduce the number of seats (Applicable to tours using more than 1 car).
After entering the full number of discounted car seats, click to finish.
At that time, in the car operation area and other related areas, the number of seats of the car was reduced according to the number of reduced passengers so that the operator could keep track of the actual number of passengers on the car.
Note: The operation to reduce the number of passengers in the car is only applied to the cars managed by the business (see also the operation of car service management of the enterprise here)
